ebtss

  • With our attention to detail and our passion for customer service, we take all our members special requests in our stride.
  • It is our belief that everyone is an individual and has individual needs.

Our Service

All Special assistance requests are available to our members, we will take care of every detail that is important to you, whether you need extra time and pre-boarding or just reassurance that you’re in safe hands.

Call us and we will be with you all the way.

All service requests taken in advance.

How can we help you?

Contact us at the Consulting WP office nearest to you or submit a business inquiry online.

Paul and the team at EBTSS deliver exemplary, high-touch service for both the discerning business and leisure traveller. EBTSS’s services are a must to complete any trip, especially to London. Over many years we have come to rely upon EBTSS to elevate every travel experience.

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Constantine S. Dimas
Chief Business Officer, Loews Hotels & Co.

Navigating through busy airports can be challenging, especially for travellers with special needs. EBTSS understands the importance of personalised care, and our Special Assistance Service at London Gatwick Airport is tailored to ensure a stress-free experience for all passengers. Our service provides dedicated support, offering a seamless journey through the airport with the utmost comfort and dignity.

Why Choose EBTSS for Special Assistance?

Travelling with special needs requires careful planning and reliable support. At EBTSS, we offer specialised services to cater to your unique requirements, ensuring that your journey is as smooth and enjoyable as possible.

  1. Personalised Assistance from Arrival to Departure
  • Meet and Greet: From the moment you arrive at Gatwick Airport, our professional team is there to assist you. Whether you need help with luggage, navigation, or mobility support, our staff ensures that you are well taken care of.
  • Dedicated Support: Our service includes one-on-one assistance throughout your time at the airport. This personalised approach ensures that you receive the attention and care you need, without the stress of managing your journey alone.
  1. Priority Access and Fast-Track Services
  • Priority Check-In: We offer priority check-in services, Subject to the Airline that you are travelling with, ensuring that you can bypass the usual queues and proceed directly to a dedicated check-in area. This service is designed to minimise waiting times and make your airport experience as efficient as possible.
  • Fast-Track Security: Navigating through security checks can be overwhelming, but with our fast-track service, Subject to the Airline and or additional service, you can move through security swiftly and with ease. Our team will assist you every step of the way, ensuring a hassle-free process.
  • Assistance with Boarding: We provide full assistance to your departure gate, Airline policy may restrict assistance at the final boarding process. We will assist with early boarding options and help with seating arrangements. Our goal is to make your journey as comfortable as possible, from check-in to take-off.
  1. Mobility Support and Equipment
  • Wheelchair Assistance: For passengers with mobility challenges, we offer wheelchair assistance throughout the airport. Our staff is trained to handle all aspects of mobility support, ensuring that you reach your gate comfortably and on time.
  • Specialised Equipment: If you require specialised equipment, such as mobility aids or medical devices, we can arrange for these to be available upon your arrival at the airport. Our team will ensure that all your needs are met, so you can travel with confidence.
  1. Tailored Services for Diverse Needs
  • Assistance for Elderly Travellers: Travelling can be particularly challenging for elderly passengers. Our team provides compassionate and attentive care, ensuring that elderly travellers receive the support they need to navigate the airport comfortably.
  • Support for Passengers with Disabilities: We offer a range of services to support passengers with disabilities, including assistance with communication, mobility, and any other specific requirements. Our goal is to provide a dignified and respectful experience for all travellers.
  • Help for Families with Young Children: Travelling with young children can be stressful, but our team is here to help. We offer assistance with strollers, luggage, and other family needs, ensuring a smooth journey for you and your little ones.

The EBTSS Difference

At EBTSS, we pride ourselves on providing exceptional service that goes above and beyond. Here’s what sets us apart:

  1. Compassionate and Professional Staff
  • Trained Professionals: Our team is composed of highly trained professionals who understand the unique needs of travellers requiring special assistance. We approach every interaction with empathy, respect, and a commitment to excellence.
  • Cultural Sensitivity: We are sensitive to the cultural and personal preferences of our clients. Whether you require privacy, specific religious accommodations, or any other special requests, our team is dedicated to meeting your needs.
  1. Seamless Integration with Other EBTSS Services
  • Comprehensive Travel Solutions: If you’re utilising other EBTSS services, such as our ground transport or VIP airport services, our special assistance integrates seamlessly into your overall travel plan. This ensures a cohesive and well-coordinated experience from start to finish.
  • Flexible Arrangements: We understand that travel plans can change. Our services are flexible, allowing for last-minute adjustments and personalised arrangements to accommodate your needs.
  1. Enhanced Comfort and Privacy
  • Private Lounges: The Sussex Suite offers private lounges where you can enjoy a quiet and comfortable environment away from the busy airport terminals. These spaces are ideal for travellers who require a more relaxed and private setting.
  • Discreet Service: We value your privacy and provide discreet service that respects your personal space and confidentiality. Our team is trained to handle all situations with professionalism and care, ensuring a respectful experience.

Booking Your Special Assistance with EBTSS

If you or a loved one, requires special assistance at London Gatwick Airport, EBTSS is here to help. Our Special Assistance Service is designed to provide a smooth, stress-free, and dignified travel experience. Contact us today to book your service and let us take care of every detail, so you can focus on enjoying your journey.

  • Personalised Assistance: Receive dedicated support from our professional team throughout your time at Gatwick Airport.
  • Priority Access: Subject to the Airline you are travelling with. Enjoy priority check-in, fast-track security, and assistance with boarding to make your journey as smooth as possible.
  • Mobility Support: Benefit from wheelchair assistance and specialised equipment to meet all your mobility needs.

Experience the comfort, care, and convenience of EBTSS’s Special Assistance Service at London Gatwick Airport. Let us make your next journey a seamless and enjoyable experience

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